An interesting read
11th August 2014
After a significant gearbox failure on Silver Spray 2 run by Andy and Sam Cumming, we were contacted to source the required spare parts.
This involved a massive trans global effort, requiring parts to be flown from France, USA, Japan and the UK. Items shipped included a new gearbox, various gaskets and shaft seals and a new R + D coupling.
All these parts have arrived in less than 24hrs and are currently sat on our workshop floor awaiting collection by Sam this afternoon. Whilst nobody wants to experience a problem with their boat, this highlights two important things.
- Sam managed to navigate safely back from Cherbourg with a full crew on one engine. A clear benefit of a catamaran and twin engine installations in general.
- Our after sales back up has yet again proved itself to be worthy of the praise we have received for it over the years and continues to be a deciding factor in the minds of our clients when weighing up whether or not to buy from us…
12th August 2014
It looks like a random materials manufacturing fault has resulted in some teeth shearing off the internal gears of the output shaft…
Sam Cumming “Thanks again to all the lads at BW. Nice to see almost 3 years after the launch and they are still ready to drop everything and help us out of a tight spot. Gearbox is all painted and will be attached tomorrow morning before we are put back in the water”
BWSeaCat’s reply “Sam, No worries mate. All part of the service…”
AFTER SALES SERVICE” – 13/08/2014